Cancellation Policy

1. Cancellation Window (Before Dispatch)

You may cancel your order free of charge at any time before it has been dispatched from our warehouse. To cancel, contact us via:

• WhatsApp: +91-8287725668
• Email: support@mehakva.com
• Track Order page on this website

Please provide your order number or registered phone number when contacting us. Orders are typically dispatched within 1–2 business days of placement.

2. Post-Dispatch Cancellation

Once an order has been assigned a tracking number (AWB) and handed to our courier partner, it cannot be cancelled mid-transit. However, you may:

• Refuse at doorstep: Decline to accept the delivery from the courier. The package will be returned to us.
• Prepaid orders: Once the returned package is received and verified at our warehouse, we will process a refund for the product value (shipping charges, if any, are non-refundable).
• COD orders: Since no payment was collected, no refund is issued. The ₹50 COD processing fee is non-refundable.

3. Refunds for Pre-Dispatch Cancellations

If a prepaid order is cancelled before dispatch, 100% of the paid amount will be refunded to the original payment method. Refund timelines:

• UPI / Net Banking / Wallets: 1–3 business days
• Debit / Credit Cards: 3–5 business days
• EMI transactions: 5–7 business days (subject to your bank)

Refund initiation is immediate from our end. The actual credit to your account depends on your bank or payment processor.

4. Damaged or Defective Products

If your MEHAKVA product arrives damaged, leaking, or defective due to manufacturing or transit, you are eligible for a full replacement or refund. To claim:

1. Report within 48 hours of delivery via WhatsApp (+91-8287725668) or email (support@mehakva.com).
2. Share a clear photo or video of the damage/defect along with your order number.
3. Our team will review and respond within 24 hours.
4. Approved claims receive a replacement dispatch or full refund within 3–5 business days. No return shipment is required for damaged products.

5. Non-Returnable Items

For hygiene and safety reasons, opened or used fragrance products cannot be returned unless they are defective. We do not accept returns for:

• Products that have been opened and used (except for genuine defect claims).
• Products returned without original packaging or in a damaged condition not attributable to transit.
• Orders where the customer simply changed their mind after opening the product.

6. How to Contact Us